HD77 Privacy Policy — How We Protect Your Data

This Privacy Policy explains how HD77 ("we", "us", "the platform") collects and handles personal information belonging to individuals ("you", "the member") who register accounts and use the HD77 platform at hd77.plus.

HD77 takes data privacy seriously. We understand that members in Pakistan trust us with personal details — including identity information and PKR payment data — and we treat that responsibility carefully. This policy is written to give you a clear, honest picture of our data practices, not to bury important information in complicated language.

This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming page. Together, these documents form the full agreement that governs your use of HD77. By creating an account or continuing to use the platform, you confirm that you have read this policy and understood how your personal information is handled.

HD77 collects personal information in several ways — directly from you when you register and use the platform, automatically through your device and browser as you navigate the site, and from payment providers when you make a PKR deposit or withdrawal.

We do not collect sensitive personal categories such as biometric data, racial or ethnic origin, religious beliefs, or political opinions. Identity documents submitted for KYC verification are used solely for that purpose and are not retained beyond the period required for compliance.

HD77 uses your personal information for specific, clearly defined purposes. We do not use your data for anything beyond what is described in this policy.

• Account Management: To create, maintain, and manage your HD77 account, including verifying your identity during registration and processing account requests such as password resets or account closure.
• Payment Processing: To process PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfers, cards, and mobile wallets, and to maintain accurate transaction records in your account.
• Platform Delivery: To provide access to sports betting markets (including PSL and T20 cricket), fish games, bingo, VIP features, and promotions in line with your account preferences.
• Security & Fraud Prevention: To detect and prevent fraudulent activity, bonus abuse, money laundering, and unauthorised account access. Technical and behavioural data plays an important role in identifying suspicious patterns.
• Responsible Gaming: To monitor betting and gaming activity for indicators of problem gambling behaviour, and to facilitate the use of self-exclusion, deposit limits, and other responsible gaming tools available in your account settings.
• Customer Support: To respond to your support queries, handle complaints, and resolve account issues efficiently.
• Platform Improvement: To analyse aggregated, anonymised usage data that helps us improve the platform experience — including navigation, game performance, and promotional relevance — for Pakistan-based members.
• Communications: To send account-related notifications such as deposit confirmations, withdrawal updates, and important policy changes. Where you have opted in, we may also send promotional communications about HD77 bonuses and offers.

HD77 uses cookies and similar technologies to make the platform work correctly, remember your preferences, and understand how members use the site so we can improve it. Cookies are small text files stored on your device when you visit the platform.

• Essential Cookies: Required for the platform to function — keeping you logged in during a session, maintaining your bet slip, and enabling secure payment flows. These cannot be disabled without breaking core platform features.
• Performance Cookies: Used to collect anonymised data about how pages are used, which sections are most visited, and where members encounter issues. This data helps us identify and fix problems on the platform.
• Preference Cookies: Remember settings you have chosen, such as language preferences and display options, so you do not need to re-enter them each session.
• Analytics: HD77 uses internal analytics tools to understand aggregate usage patterns. Individual behavioural data is not shared externally for analytics purposes.

You can manage cookie preferences through your browser settings. Blocking essential cookies will affect platform functionality. Clearing cookies will log you out of your current session.

HD77 does not sell or rent your personal information. We share data with third parties only in limited, necessary circumstances as described below.

• Payment Providers: When you make a PKR deposit or withdrawal, relevant transaction details are shared with the payment provider you have selected (e.g. JazzCash, Easypaisa, Raast, your bank). This sharing is necessary to complete your transaction.
• Identity Verification Services: To fulfil KYC obligations, your identity documents may be processed by a third-party verification service. These providers are contractually required to handle your data securely and to use it only for identity verification.
• Technology Infrastructure: HD77 uses third-party infrastructure and hosting services to operate the platform. These providers have access to data only as needed to perform their technical functions and are bound by data protection obligations.
• Legal Requirements: HD77 may disclose personal information if required to do so by applicable law, court order, or in connection with a legitimate investigation into fraud, money laundering, or other criminal activity.
• Business Transfers: In the event of a merger, acquisition, or transfer of platform assets, member data may form part of the transferred assets. Members would be notified of any such change that materially affects how their data is handled.

In every case where data is shared with a third party, HD77 ensures that appropriate data protection agreements are in place. We do not permit third parties to use your personal information for their own marketing purposes.

HD77 takes special care with financial data. All PKR transactions — deposits via JazzCash, Easypaisa, Raast, bank transfer, or card — are processed through secure payment channels. HD77 does not store full card numbers or mobile banking PINs on its own systems.

• Payment method references (such as the last four digits of a card or a JazzCash account identifier) are stored to support withdrawal processing and to prevent fraud, specifically to ensure that withdrawals are returned to the same method used for the original deposit.
• Transaction records — including deposit amounts, withdrawal amounts, and dates in PKR — are retained in your account history for your reference and for platform audit purposes.
• HD77 conducts transaction monitoring as part of its commitment to preventing money laundering and fraud. Unusual patterns in deposit or withdrawal behaviour may trigger a manual review of your account.
• Payment data is never used for advertising or shared with marketing partners.

HD77 retains personal information only for as long as it is needed for the purposes described in this policy or as required by applicable obligations.

• Active Account: While your account remains open, HD77 retains all account, transaction, and activity data needed to operate your account and provide platform services.
• After Account Closure: Following account closure, HD77 retains certain records — including identity verification documents and transaction history — for a standard retention period to comply with anti-money-laundering record-keeping requirements and to defend against any legal claims that may arise in connection with your account.
• Communications: Support communications are retained for a reasonable period to allow for follow-up queries and complaint reviews.
• Marketing Opt-Out: If you have previously opted in to marketing communications and subsequently opt out, your opt-out preference is recorded and retained indefinitely to ensure you are not contacted again.

Once data is no longer required and the retention period has elapsed, it is securely deleted or anonymised so it can no longer be linked to you as an individual.

As an HD77 member, you have the following rights in relation to the personal information we hold about you. Requests can be submitted through your account dashboard support function.

HD77 will respond to data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before fulfilling a request. Certain data — such as records required for anti-money-laundering compliance — cannot be deleted on request but will be retained only for the minimum required period.

HD77 is strictly an adult platform. Registration and use of the platform is only permitted for individuals who are 18 years of age or older. HD77 does not knowingly collect personal information from anyone under the age of 18.

If you believe that a minor has registered an account on HD77 or that a minor's personal information has been inadvertently collected, please contact HD77 support immediately via your account dashboard. Any account identified as belonging to a minor will be closed, and any personal data collected in connection with that account will be deleted.

Parents and guardians who are concerned about underage access to online gaming platforms are encouraged to use device-level parental controls and to review the tools available on the Responsible Gaming page.

HD77 uses a combination of technical and organisational security measures to protect your personal information against unauthorised access, loss, alteration, and disclosure.

• Encryption: Personal and financial data is encrypted both in transit and at rest using industry-standard encryption protocols.
• Access Controls: Access to personal data within HD77's systems is restricted to staff and systems that have a genuine operational need for it. All internal access is logged.
• Account Security: HD77 supports two-factor authentication for member accounts. You are strongly encouraged to enable this feature and to use a strong, unique password for your HD77 account.
• Session Management: Inactive sessions are automatically terminated after a defined period to reduce the risk of unauthorised access on shared or unattended devices.
• Fraud Monitoring: Automated systems continuously monitor platform activity for patterns consistent with account takeover attempts, fraudulent deposits, and other security threats.

While HD77 takes all reasonable steps to protect your data, no platform can guarantee absolute security. You also play an important role in keeping your account safe — please keep your login credentials private and contact support immediately if you notice any suspicious activity on your account.

HD77 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in the services we offer to Pakistan members, or changes in applicable requirements. When material updates are made, we will notify registered members through account communications or a notice on the platform.

The "Last Updated" date at the top of this page always reflects the most recent revision. We encourage you to review this policy periodically so you remain informed about how your personal data is being handled. Your continued use of the HD77 platform following any update constitutes your acceptance of the revised policy.

If an update materially changes the basis on which HD77 processes your personal data, and where your consent is the basis for that processing, we will seek fresh consent from you before the updated terms take effect.

If you have any questions about this Privacy Policy, wish to exercise a data right, want to report a privacy concern, or need to flag a potential security issue related to your account, please contact HD77 support through your account dashboard messaging function. Our support team is available around the clock to assist registered members.

When submitting a data rights request, please include your registered account username and a clear description of your request so we can process it as efficiently as possible. We may ask you to verify your identity before fulfilling the request.